FAQ

Please take a few moments to browse our frequently asked questions section as many of your queries can be answered within this area. If your question is not answered please contact us.

Registration and License Code

Q: How long will I wait for my registration code after I have placed an order?
A: Once your order is accepted, your registration code will be sent to you within 12 hours.

Q: I ordered Driver Genius but not receive the registration code?
A: If you ordered the product, the registration code will be sent to you within 12 hours. If you do not receive any registration information within this time frame, please contact sales@driver-soft.com immediately.

Q: If I lost my registration code, how can I get it again?
A: 1. Send an e-mail to sales@driver-soft.com enclosed with your order ID, or such information as name, address and e-mail when you filled the registration form.
2. If you have purchased Extended Download Service via RegSoft, please send an email to sales@regsoft.com as follows:

Subject: Download Insurance Request
Order ID: (put order id here)
I need to download this again, please contact me at (put your email address here).
You will receive a reply within 24 hours with details on downloading (full version) again.

Q: How to upgrade my software?
A: Once we release a new version, we will inform you by e-mail for the upgrade. Registration code for the new version will also be sent to your mailbox. You can download the most recent version of our product by LiveUpdate, or visiting our download page at http://www.driver-soft.com/download.html. ATTENTION, if you changed your email address, please inform us to update your registration information by sending a mail to support@driver-soft.com.

Q: Why the registration code doesn't work?
A: Registration codes we send out are all thoroughly tested and 100% correct. First, please make sure the version of the software and the version for the registration information match each other. Then please keep in mind that both registration name and registration code are case-sensitive. Please check your input strictly.

Technology

Q: What systems does Driver Genius work on?
A: Driver Genius can works on Windows 98/Windows ME/Windows 2000/Windows XP/Windows Server 2003/Vista/XP x64/Server 2003 x64/Vista x64. Driver Genius is not available for Windows 95/NT, Macintosh, Unix or Linux.

Q: When installing the software under Windows XP, the system prompted me that some system files were replaced.
A: This may appear if you haven't installed SP2, or some system files were replaced by some programs to older versions. There are some shared system files included in Driver Genius installation package. When the installation program detected that the version of a respective file is lower than the one in the installation pack, it will prompt you to replace the older version with a newer version. Don't worry - all shared DLLs in the installation pack are in their most recent versions, and absolutely there will be NO compatible problems.

Q: Why does Driver Genius not boot up properly?
A: There could be diversiform reasons for this, we suggest checking them all.
1. Before install Driver Genius please uninstall the old version first.
2. If you are using Windows 2000/XP/Server 2003/Vista, please check that you are running in Administrator Mode.

Q: Windows has already installed a driver for a device, need I update it?
A: Drivers provided by Windows can only offer basic device performance. For optimal performance, you must install the latest drivers provided by the manufacturer. The most important thing to note is that the drivers provided by Windows do not contain a control panel for hardware configuration. For example, if you don't install the latest drivers provided by the manufacturer for video cards, you cannot configure the OpenGL and Direct3D options for the video card. This can noticeably lower the quality and FPS of 3D images in games. Similarly with the sound card, Windows drivers cannot offer EAX sound effects, 3D sound effects, or Dolby multi-channel surround stereo. So installing a suitable driver will enhance the full performance of device.

Q: I have downloaded and installed the most recent version of all drivers provided by Driver Genius, but the program still prompted me to update this driver.
A: If you have installed the newest version driver of a device, but this driver still appears in the update list. The reasons of situation may:1.this is a mother board driver package.2.this driver package contains multiple devices drivers. Driver Genius judges whether the drivers should be updated on comparing the driver date and driver version in current drivers database. However, there is not only one file in some drivers installing package released by some hardware manufacturer. For example: Intel Chipset Software Installation Utility and VIA Hyperion Pro Driver include AGP controller, IDE controller and USB controller and so on. In this situation, Driver Genius is unable to judge whether the drivers are installed correctly or not, You can solve this problem in this way: Select 'Don't show this update again' check box under the installed drivers.

Q: I have backed up drivers under Windows 98, can I restore them to Windows XP?
A: It's a pity you can't. Though it's sure there are some drivers that are compatible over Windows 98/ME/2000/XP, most drives are not compatible over different operating systems.

Q: When I restore drivers under Windows 98, Windows prompt me to insert the installation CD.
A: It's no problem. When Windows 98 installs some driver, it will also install some other system components. For example, it will install TCP/IP protocol when installing the driver for a network card, and it will install Volume Control when it installs a sound card. When you get the prompting message, all you should do is to insert the installation CD for Windows 98 and operate according to the tips appeared in the installation procedure. We suggest you keep the Windows 98 installation CD in the CD-ROM when you restore drivers under Windows 98.

Q: I have backed up my drivers to an EXE Auto-Installer on Windows Vista, why I can't execute it?
A: You must run it as administrator. Please right click the EXE Auto-Installer, choose 'run as administrator'.