Registration and License Code

How long can I get license code after submitting the order?
Generally you can receive a email includes license code 15 minutes after submitting the order. If you still don't receive the license code after 12 hours, please contact us at sales@driver-soft.com. Besides, please add sales@driver-soft.com to white list to ensure you can get our email if your mailbox has anti-spam function.

How can I get back my license code if I lost it?
Please send your order ID to sales@driver-soft.com, we will send you an new code. If your order ID is lost either, please tell me which site you bought Driver Genius professional on and your name, email address that used to register etc. We'll send you an new code after checking order record according these information you offer.

How can I upgrade to the latest version program? I've bought previous version Driver Genius.
It is free to upgrade for the first one year. We will send you the new code when releasing an new version program. Attention: If you changed email address, please send email to sales@driver-soft.com to notice us. We'll renew your order record.
If you've used Driver Genius Professional for more than one year, please send your order id or the old registration code to sales@driver-soft.com, we'll give you a link to purchase the new version program. You can get 30% or even higher percent discount.

How to enter the license code?
Run Driver Genius Professional, click 'Help' menu and choose' Enter code'.

My license code is invalid, why?
Please notice that your license code must match with program version. For example: the license code of Version 7.x can't be used on version 8.x Driver Genius. To check the version of current program used, click 'help' menu and choose 'about'. Please keep in mind that both license name and license code are case-sensitive, you'd better copy the license information then paste them to the registration form just in case.

Installation

What systems can Driver Genius work on?
Driver Genius can works on Windows 2000/Windows XP/Windows Server 2003/Vista/XP x64/Server 2003 x64/Vista x64/7/7 x64/Sever 2008/Sever 2008 x64. Driver Genius doesn't support Windows 95/98/ME/NT, Macintosh, Unix or Linux.

Why Driver Genius can't boot up properly?
There could be several reasons for this, We suggest
1. Before installing Driver Genius, please uninstall the old version one first.
2. If your OS is Windows 2000/XP/Server 2003/Vista, please make sure that you have administrator right.

Pop up 'Windows installer' message box when running Driver Genius.
this problem is caused by impact between Microsoft common component and Windows installer. Please download Windows Installer Cleanup Utility at http://support.microsoft.com/kb/290301/en-us to solve this problem. This problem is fixed in our version 9 program.

Backup and restore driver

I have backed up drivers on Windows XP, can I restore them on Windows Vista/7?
Unfortunately you can't. Although there are some drivers that can both work fine on Windows 2000/XP/7, most drives can not work on different operating systems.

I have backed up my drivers to an EXE Auto-Installer on Windows Vista, why I can't execute it?
You must run it as administrator. Please right click the EXE Auto-Installer, choose 'run as administrator'.

Update driver

Windows has already installed a driver for my hardware, should I need update it?
Drivers provided by Windows can only offer basic device performance. To get optimal performance, you must install the latest version drivers provided by their hardware manufacturer. The most important thing to notice is that the drivers provided by Windows do not contain a control panel for hardware configuration. For example, if you don't install the latest version drivers provided by the manufacturer for video cards, you can't configure the OpenGL and Direct3D options for the video card. This can obviously lower video quality and FPS of 3D images in games. The same thing will happened on sound card, Windows drivers can't offer EAX sound effects, 3D sound effects, or Dolby multi-channel surround stereo. So install a suitable driver will enhance the full performance of system.

I have downloaded and installed the most recent version drivers provided by Driver Genius all, but the program still prompted me to update drivers.
In our previous version Driver Genius Professional, if you have installed the latest drivers for a device but this driver will still appears in the update list. This problem is caused by those big driver package. The driver package contains multiple device drivers. Driver Genius determines whether the drivers should be updated or not by comparing the driver date and driver version in our current drivers database. But, there are more than one driver in some big driver installation package released by the hardware manufacturers. For example, Intel Chipset Software Installation Utility and VIA Hyperion Pro Driver include AGP controller, IDE controller and USB controller driver and so on. In this situation, Driver Genius is unable to determine whether the drivers are installed correctly or not.

To prevent downloading repeatedly, We hide those drivers after users install them by choosing 'install' button in Drivers Download Manager. The program won't prompt to update those drivers until their newer version one released. Of course you can also restore them manually at anytime by click 'Tools' menu and select 'Restore Hidden Driver Updates' option.

I can't download driver update.
1. Please change your firewall settings to ensure Driver Genius Professional can access internet correctly if you have firewall software installed.
2 Download server may be busy. Please use another download site and try again. Click on 'Options' icon ----> click on 'update' tab ----> Choose 'Download site 2' or other mirror server. Click 'OK' to save settings and download drivers again.

I've shut down Driver Genius before downloading drivers completely. How can I resume the unfinished download mission?
Click 'Tools' icon then choose 'Drivers download manager'

Driver Genius prompt that there are 8 devices drivers need updating, only 4 drivers left in download list after choosing them all to update. Why?
Because some driver packages contain multiple device drivers such as motherboard driver, it contains AGP controller driver, USB controller driver and IDE/RAID controller driver.

Prompting driver file is damaged when opening it.
Please make sure that your drivers have been downloaded completely. You can click 'Tools' icon then choose 'Drivers download manager' to check download progress. The completely downloading drivers will be marked a 'green check' in Drivers Download Manager. If not please choose the unfinished driver and press 'download' button to continue.